Support

Questions players ask, and how to reach us.

How do I play a puzzle I haven't tried before?

The first time you open a kind of puzzle, a short guide shows you how it works on a real board. You can see it again any time: tap the i on that puzzle's quest on the home page, or How to play on the puzzle screen.

How do I keep my progress on a new phone?

Folio backs up your progress automatically. To carry it to another phone, open Settings → Sign in with Google on your current phone, then sign in with the same Google account on the new one. Your solved puzzles, quests, Daily Challenge points, hints and challenges come with you.

How do hints work?

A hint fills in one square when you're stuck. You start with 5 and earn one back for every puzzle you solve without using a hint. On the home page, the Hints card can also give you 10 more for watching a short ad. That's always your choice.

Why did I see an ad?

Folio shows an ad now and then after you finish a puzzle, never before one or during one. Your first few puzzles are ad-free. You can change your ad privacy choices in Settings → Ad privacy, where that option applies.

How does the weekly leaderboard work?

Clearing a Daily Challenge earns points, with bonuses for speed and for clearing several in a row. Your points for the week go on the leaderboard, which starts fresh every Monday.

How do friend challenges work?

After you solve a puzzle, tap Challenge a friend and send the link or code. Your friend plays the exact same puzzle with your time racing theirs. Everyone who plays it appears on the same scoreboard, under the name set in Settings. To play a code someone sent you, use Friends → Enter code on the home page.

How do I delete my account and data?

In the app: Settings → Delete account and data. Without the app, see deleting your data in the privacy policy.

Something's not working

Email iamusamaiqbal@gmail.com and tell us what happened, your phone model and, if you can, a screenshot. Folio also reports crashes automatically, so a fix may already be on its way.